Shipping Policy

Effective Date: May 29, 2026

At AvilaDubee, we strive to deliver your sunglasses and non-prescription plano eyewear orders reliably and transparently. This Shipping Policy covers order processing timelines, global delivery regions, free worldwide shipping terms, estimated transit windows, tracking guidance, order modification rules and potential delivery delays.

By completing checkout on AvilaDubee.com, you acknowledge and accept all shipping terms below.

1. Order Processing Timeline

All orders undergo a verification & preparation stage before dispatch:Standard processing: 3–5 business days after successful payment confirmation.No processing or dispatch services are available on weekends and official public holidays.Extended processing notice: During large promotions, holiday shopping seasons or order volume surges, processing time may be prolonged without prior notice.Important Definition: Total delivery time = Order processing days + International transit shipping days.

All stated transit times are estimated and not fully guaranteed; delays may occur due to uncontrollable external factors including carrier backlogs, customs random inspections, extreme weather, peak logistics seasons, regional public holidays and other force majeure events beyond our operational control.

2. Global Free Shipping & Transit Time Table

We offer complimentary free standard shipping to all listed countries/regions with NO minimum order value requirement. There are zero flat shipping fees for any order amount.United States (excluding Alaska, Hawaii, Puerto Rico and certain U.S. territories where applicable)

Region Country	Estimated Transit Business Days
United States	7–15
Canada	8–16
United Kingdom	6–12
Turkey	8–20
Mexico	10–20
Indonesia	8–20
Saudi Arabia	8–20
United Arab Emirates (UAE)	8–15
Australia	10–20
New Zealand	8–20

3. Order Tracking Instructions

Once your package departs our warehouse, an automated shipping confirmation email with full tracking number and tracking portal link will be sent to your checkout email address.

Tracking location updates may lag 1–3 business days after shipment due to international carrier data sync delays.

If you fail to receive a tracking email within 7 business days after order placement, please reach out to our customer support team for assistance.

4. Order Modification & Cancellation Policy

Modification or full cancellation requests are only acceptable within the first 12 hours after order submission.

After your order enters processing or shipment stages, no edits, address changes or cancellations can be processed.

To submit a cancellation request, email our support mailbox: avila-dubee-support@aviladubee.com

5. Delivery-Related Special Circumstances

5.1 Delivered But Not Received

If tracking records mark your package as delivered but you have not received the parcel, contact support within 7 calendar days from the confirmed delivery date. We will coordinate with the logistics carrier to launch a delivery investigation where feasible.

5.2 Incorrect Shipping Address

All customers bear full responsibility for submitting complete, accurate shipping details at checkout. If you input an invalid address and the package has already been dispatched, we cannot guarantee complimentary re-delivery, replacement or full refund. Notify support immediately after placing your order if you spot an address typo.

5.3 Refused, Unclaimed or Returned Shipments

Packages refused by the recipient, abandoned at local sorting hubs, or sent back due to multiple failed delivery attempts will incur original shipping & handling fees. These charges will be deducted from any eligible refund issued for the returned goods.