Return & Refund Policy
Effective Date: July 2026
At AvilaDubee, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
We proudly offer 30-Day Free Returns and Free Exchanges on all eligible non-prescription eyewear. Our goal is to make the return process simple, transparent, and hassle-free.
1. 30-Day Free Returns
Eligible products may be returned within 30 calendar days from the date your package is marked as delivered by the shipping carrier.
We also offer free exchanges during the same 30-day return period.
Eligible products include:
- Sunglasses
- Blue Light Blocking Glasses
- Non-Prescription Fashion Eyewear
2. Return Eligibility
To qualify for a return or exchange, your item must meet all of the following conditions:
- The return request is submitted within 30 days after delivery.
- The product is in new and unused condition.
- No scratches, cracks, accidental damage, or signs of excessive wear.
- Original packaging, accessories, protective pouch, and tags are included.
- The item has only been tried on indoors for sizing or style evaluation.
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Customized or personalized products
- Final Sale items
- Clearance products
- Gift cards (if applicable)
4. How to Start a Return
To begin a return or exchange, please contact our Customer Support Team before sending any item back.
Email: avila-dubee-support@aviladubee.com
Please include:
- Order Number
- Your reason for the return
- Photos of the product (required for damaged or defective items)
Our team will review your request and respond within 1–2 business days.
Once your request has been approved, we will provide detailed return instructions together with your prepaid Return Shipping Label.
Please do not return any product without prior authorization. Unauthorized returns may be refused.
5. Free Return Shipping
We provide free return shipping for all approved return and exchange requests.
After your return has been authorized, we will send a prepaid Return Shipping Label to the email address associated with your order.
The return process is simple:
- Contact our Customer Support Team.
- Receive your prepaid Return Shipping Label by email.
- Print the Return Shipping Label.
- Securely pack the item in its original packaging.
- Attach the Return Shipping Label to the outside of the parcel.
- Drop off the package at the designated carrier's nearby drop-off location.
Door-to-door pickup service is not included.
No additional return shipping charges will apply for approved returns.
6. Exchanges
Eligible products may be exchanged free of charge within the same 30-day return period.
For approved exchanges, AvilaDubee will provide:
- Free Return Shipping
- Free Replacement Shipping
- No Exchange Handling Fees
If your requested replacement product is unavailable, you may choose either:
- A full refund, or
- Another product of equal value.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 calendar days after delivery.
Email:
avila-dubee-support@aviladubee.com
Please provide:
- Order Number
- Photos of the product
- Photos of the shipping package
- A brief description of the issue
After reviewing your case, we will provide one of the following solutions:
- Free replacement
- Free exchange
- Full refund
8. Refund Processing
Once your returned item has been received and inspected, your refund will be processed.
Approved refunds are typically issued within 3–5 business days after we receive and inspect your returned item.
Depending on your payment provider, it may take additional time for the funds to appear in your account.
Refunds will always be returned to the original payment method used for the purchase.
9. Return Shipping Instructions
For security and tracking purposes, every approved return receives an individual prepaid Return Shipping Label.
Customers are responsible for:
- Printing the Return Shipping Label.
- Securely packaging the returned product.
- Dropping off the parcel at the designated carrier's nearby shipping location.
Please keep your shipping receipt until your refund or exchange has been completed.
10. Lost Return Packages
If a return package is lost after being handed to the shipping carrier using the prepaid Return Shipping Label provided by AvilaDubee, we will work directly with the carrier to investigate the shipment.
Customers are encouraged to retain their drop-off receipt until the return process has been completed.
11. Chargebacks & Payment Disputes
If you experience any issue with your order, we encourage you to contact our Customer Support Team before opening a PayPal dispute, credit card chargeback, or payment claim.
Most issues can be resolved quickly through direct communication, allowing us to provide the fastest possible replacement, exchange, or refund.
12. Customer Satisfaction Guarantee
Your satisfaction is our priority.
If you are not completely satisfied with your purchase, we will work with you to find the best solution, including:
- Free Return
- Free Exchange
- Replacement
- Full Refund (when applicable)
We are committed to providing a safe, reliable, and enjoyable shopping experience for every customer.
13. Contact Information
AvilaDubee
Operated by:
Adele International Trading Co., Limited
Customer Support Email:
avila-dubee-support@aviladubee.com
Customer Service Response Time:
Within 24 business hours
Registered Address:
Flat 1506, 15/F, Cheung Fung Commercial Building
21–25 Cheung Sha Wan Road
Sham Shui Po, Kowloon
Hong Kong