FAQs

What Variants Do I Need To Choose When Making My Orders?

We provide multiple styles for our non-prescription eyewear collection. You can select different frame shapes, frame colors, and lens colors according to your preference. Some of our sunglasses are designed with photochromic lenses that automatically change color under sunlight to adapt to different light environments.
Can I Change My Order Or Other Information Like Address After Placing The Order?

We recommend double-checking sizes, styles, and shipping addresses before placing an order. If changes are needed, contact us via our official support email immediately: avila-dubee-support@aviladubee.com. Once an order is processed or marked as shipped, no modifications or changes can be made.
How Long Does The Order Processing Take?

All orders are processed within 3–5 business days after payment confirmation. During peak shopping seasons, processing times may be slightly extended due to increased order volume. Weekends and official public holidays are excluded from processing time.
How Long Is The Shipping Time?

We offer free standard shipping to all supported global countries and regions, with different transit windows for each destination as listed on our Shipping Policy page.

For United States orders: Estimated transit time is 7–15 business days.

Unforeseen circumstances (customs clearance, security checks, bad weather, carrier backlogs, regional public holidays, etc.) may cause minor delays. While most packages arrive on time, occasional delays are not completely avoidable.
What Should I Do If I Do Not Receive a Confirmation Email After Placing My Order?

Please confirm that your registered email address is correct and check your SPAM or junk folder. If you still cannot find the confirmation email, email our support team at avila-dubee-support@aviladubee.com for assistance.
Will I Receive A Tracking Number To Track My Order?

You will automatically receive a tracking number and tracking portal link via email once your order departs our warehouse. We provide shipping tracking for all orders. If your package is lost during transportation due to carrier fault, we will coordinate a free reshipment for you after investigation.
What Couriers Do You Use For Order Delivery?

We cooperate with multiple international and regional logistics carriers according to destination country, including UPS, FedEx and local postal services. We will select the most suitable courier based on your delivery address to ensure stable and efficient transportation.
Do I Have To Pay Any Tariffs, Customs Fees, or Import Tax For My Orders?

Import duties, customs fees or taxes vary depending on the customs rules of your local country/region. Customers are solely responsible for any customs charges incurred upon arrival in your destination territory. We cannot cover import tax or duty fees generated during customs clearance.
What Happens if I'm Not Home When My Item Is Delivered?

Any family member at home can sign for the package on your behalf. If no one is available to receive the parcel, the courier will leave a collection notice for you to pick up your package at the nearest courier station, or arrange a second delivery attempt per local carrier rules.
How Do I Know If My Order Was Successfully Placed?

You will receive an official order confirmation email shortly after placing your order. Please check your inbox and spam folder. If you do not receive any email notification, please contact our customer support email: avila-dubee-support@aviladubee.com.
Is it Possible to Cancel My Order Post-Confirmation?

Cancellation requests are only accepted within the first 12 hours after order submission. Cancellation is NOT allowed once the order enters processing or shipped status. If you need to cancel your order, email us immediately before processing starts. We cannot accept cancellation requests for shipped orders.
Are Returns and Exchanges Free of Charge?

We offer a 30-day return and exchange window counted from the carrier delivery confirmation date; full rules are detailed on our dedicated Return & Refund Policy page.

All returned items must be kept in original packaging, unused and intact, with all original tags and accessories intact. Refunds or exchanges will only be processed after our warehouse inspection of your returned goods.

All return shipping fees are fully covered by us for every return and exchange, regardless of your reason.

Whether your request arises from factory defects, transit damage, incorrect items shipped by our team, or personal preference concerns such as unsatisfying styles, ill-fitting sizes, color mismatch and more, you will not need to pay any return shipping cost.

If your item arrives damaged during transit, please send clear photos of the product and its outer packaging to our customer service within 7 calendar days upon delivery to apply for a replacement or refund.

Do You Ship Internationally?

We provide free standard shipping to all regions listed on our Shipping Policy page, including United States, Canada, United Kingdom, Turkey, Mexico, Indonesia, Saudi Arabia, UAE, Australia, New Zealand and more global destinations.
How Can I Monitor the Status of My Order?

After shipment, you will receive a tracking number and tracking link via email. You can check real-time logistics status through the link. If you have any questions about delivery, email our customer service team.
Can I Amend My Shipping Address After Placing an Order?

Address modification is only permitted within the 12-hour post-order window and before the order enters processing. Once processed or shipped, the shipping address cannot be changed under any circumstances.
What Payment Methods Are Accepted?

We support secure encrypted payment methods including PayPal, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shopify Payments. All payment channels are PCI DSS encrypted to fully protect your payment safety.
What Steps Should I Take Upon Receiving a Faulty or Incorrect Item?

If you receive damaged, defective, or incorrect goods, please take clear photos of the outer package and defective items, then email our support team within 7 calendar days after delivery confirmation. Our customer service team will provide complete return and exchange guidance.
Do You Provide Gift Cards?

Currently, gift card services are not available in our store.
How Can I Subscribe for Updates and Promotions?

You can subscribe to our newsletter on the homepage to get the latest information about new non-prescription eyewear arrivals, exclusive discounts, and limited-time promotions.
Are all our frames unisex?

Most of our sunglass and non-prescription fashion frame designs are unisex and fit a wide range of face shapes. Individual style sizing details can be found on each product page under the size & fit section.
Do your sunglasses provide UV protection?

All of our sunglasses lenses come with built-in UVA/UVB 400 full ultraviolet protection to shield your eyes from sunlight damage. Our blue light blocking frames block harmful artificial blue light from screens.
Can I wear your blue light glasses outdoors under the sun?

Our standard blue light blocking lenses are clear and will not darken outdoors. Styles marked as photochromic will automatically darken when exposed to sunlight. If you need both blue light filtering and outdoor UV protection, we recommend our photochromic sunglasses or non-prescription glasses. We provide free standard shipping to all supported countries and regions with no minimum order requirement.
How do I check the frame width and fit before purchasing?

Each product page lists detailed frame width, lens height, nose bridge and temple length measurements. You may compare these figures against your existing well-fitting glasses to judge comfort. We also offer the Virtual Try-On tool for visual fitting preview.
Does the Virtual Try-On feature save my facial photos or scan data?

No. All facial data captured during Virtual Try-On is processed temporarily in your browser only while you use the tool. No facial scans, images or biometric information will be stored on our servers or shared with any third parties. Full details are available in our Privacy Policy.
Can I mix multiple different frame styles in one single order?

Absolutely. You may add any combination of sunglasses, blue light non-prescription glasses and matching accessories to one checkout order, all eligible for our free global standard shipping.
What if my frames break easily after short-term use?

All frames pass factory quality inspection before shipment. If you receive factory defective frames, contact us within 7 calendar days of delivery with clear photos for free replacement. Damage caused by accidental drops, squeezing or improper daily wear is not covered under free replacement.
Can I modify the frames (change lens, adjust nose pads) myself after receiving them?

Self-modification, lens replacement or disassembly will void eligibility for free returns or defect replacements. If you need fit adjustments, please contact our support team for professional guidance instead of altering the product on your own.
Why is my tracking status not updating for several days?

Cross-border logistics often have 1–3 business days of data sync delay when parcels transfer between international carriers. If no tracking update appears for more than 5 business days, email our support team with your order number for us to follow up with logistics providers.
Can I combine multiple separate orders into one shipment to save shipping cost?

We offer permanent free worldwide shipping with no minimum order value, so there is no extra delivery fee for multiple separate orders. We cannot merge already-submitted independent orders into one parcel once payment is confirmed and processing begins.